Services
Making it easier than ever to get your items taken care of fast, so you can get back to doing what you do best.
From quoting and issuing policies, service updates and requests, policy documents, and marketing resources, we provide efficient access to what you need.
No matter the type or complexity of your claim, our commitment to delivering high-quality and consistent claims service remains the same.
Policy Holder Questions
If you have questions or need assistance, our team in the Cincinnati Service Center can help you with: General policy inquiries, including services such as endorsements, changes, cancelations, and providing loss runs. Billing inquiries and payment assistance. Assistance with general technical issues. Loss reporting with our Claims call center. You can also contact one of our independent agents or check out our FAQ section below for more answers.
Frequently Asked Questions
Can I get a copy of the Certificate of Insurance on file?
This is not something that BFM provides, you will need to contact your Agent of record for this.
I received a check from Berkley Fire & Marine. I have no idea what this is for?
As a policyholder, you can call our Billing Department at 1-844-462-3600 option 7
How or who do I contact to set up ACH payments?
You can contact our billing department moc.eniramyelkreb@gnillib at 1-844-462-3700 option 7 or log on to BFM E-Pay Express Link
I need to speak with someone about our bill, who do I talk to?
You can send an email to moc.eniramyelkreb@gnillib or call us at 1-844-462-3600 opt 7.
What options do I have to submit a claim?
You can send an email to moc.eniramyelkreb@smialc, call 1-844-462-3600 opt 6, or you can submit a claim via the Document Center.
I have follow up questions about a claim I’ve submitted, who can I contact?
You can contact the adjuster who was assigned to your claim. If you do not know the adjusters contact information, you can send an email to moc.eniramyelkreb@smialc or call 1-844-462-3600 opt 6.
